Salesforce - Trustable Service-Cloud-Consultant - Exam Salesforce Certified Service cloud consultant Cram Review

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Salesforce Service-Cloud-Consultant certification exam is an essential credential for professionals who specialize in Salesforce Service Cloud implementation and management. Salesforce Certified Service cloud consultant certification demonstrates a thorough understanding of the Service Cloud platform and its capabilities, including service automation, knowledge management, and omni-channel support. If you're interested in advancing your career in customer service, support, or call center management, then becoming a Salesforce Certified Service cloud consultant is a great step forward.

Salesforce Service Cloud Consultant certification exam tests an individual's knowledge of the Salesforce Service Cloud application and its functionality. It is a comprehensive exam that covers a wide range of topics, including Service Cloud data model, service console, knowledge management, case management, and integration with other applications. Service-Cloud-Consultant Exam is designed to ensure that certified professionals have the skills and expertise needed to implement and manage Service Cloud solutions that meet their clients' needs.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who want to showcase their expertise in Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification is ideal for individuals who work with stakeholders to design and implement solutions that support customer service and contact centers. The Service-Cloud-Consultant certification validates skills and knowledge in designing and implementing solutions in Salesforce Service Cloud.

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Salesforce Certified Service cloud consultant Sample Questions (Q121-Q126):

NEW QUESTION # 121
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

A. Service Cloud Voice with Tele-pay
B. Field Service with Integrated Payments
C. Experience Cloud with Customer Account Portal template
D. Einstein Bots with Credit Card Payments

Answer: C

Explanation:
Explanation
Experience Cloud with Customer Account Portal template is the recommended solution to meet the requirements of reducing service costs and improving customer relationship by allowing customers to pay invoices and update their contact information online. Experience Cloud is a product that allows you to create branded online portals for your customers, partners, or employees. Experience Cloud sites can provide self-service resources, such as knowledge articles, FAQs, forums, and case management. Customer Account Portal is a template that provides a pre-built site for customers to access their account information, such as invoices, payments, orders, contracts, or contact details. Customers can also update their profile, preferences, or communication settings from the site. Verified References: Service Cloud Consultant Certification Guide & Tips, Experience Cloud Overview, Customer Account Portal Template Overview

NEW QUESTION # 122
After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case.
How should the consultant resolve this issue?

A. Enable Read/Write/Create permissions for Knowledge articles.
B. Add the Manage Salesforce Knowledge permission to the user's profile.
C. Inform users that the only way to create articles is from the Knowledge component.

Answer: B

Explanation:
To resolve the issue of users being unable to create Knowledge articles when closing a case after migrating to Lightning Experience, adding the 'Manage Salesforce Knowledge' permission to the user's profile is necessary. This permission enables users to create, edit, and publish Knowledge articles, ensuring that they can contribute to the Knowledge base directly from case records, enhancing the support process.

NEW QUESTION # 123
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

A. On-Demand Email-to-Case
B. Web-to-Case
C. Emall-to-Case
D. Customer Chatter groups

Answer: C

NEW QUESTION # 124
Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

A. Implement Recommended Articles.
B. Configure Web-to-Case.
C. Deploy a Partner Central Community.
D. Create a Customer Experience Cloud site.

Answer: D

NEW QUESTION # 125
Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created.
What is the recommended option to prevent the creation of spam cases?

A. Web-to-Case with reCAPTCHA enabled
B. On-Demand Email-to-Case Threading
C. Web-to-Case with Einstein Case Classification

Answer: A

Explanation:
To address concerns about spam cases without requiring customer login, implementing Web-to-Case with reCAPTCHA is recommended. reCAPTCHA adds a layer of security, verifying that case submissions are made by humans and not automated spam bots. This effectively reduces spam while maintaining accessibility for genuine customers to submit cases, balancing security with user convenience.

NEW QUESTION # 126
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Salesforce - Trustable Service-Cloud-Consultant - Exam Salesforce Certified Service cloud consultant Cram Review

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Salesforce Certified Service cloud consultant Sample Questions (Q121-Q126):

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